Complaints Policy

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Complaints Policy

Clients not happy with the service provided to them by Asserson Law Offices (“Asserson”) should in the first instance direct their complaint to the solicitor or other lawyer dealing with the relevant matter.

If this does not resolve the complaint, the client should refer the complaint to the partner responsible for dealing with complaints, which at the present time is Trevor Asserson, by email to trevor@asserson.co.uk.

If the complaint cannot be resolved by the partner responsible for dealing with complaints, the client should feel free to refer the complaint to the Legal Ombudsman (at www.legalombudsman.org.uk) and/or to the Solicitors Regulation Authority (at www.sra.org.uk).

Asserson & Covid-19

In a very short space of time, the Corona Crisis has transformed life and business all over the world. Whilst we never anticipated a pandemic of this gravity,  we are very well prepared for it.

We would like to assure you that, irrespective of where you are located, service standards and communication channels will be maintained at the highest level. 

We are closely monitoring the Coronavirus as it progresses. For Covid-19 updates and insights click here.