The services and information provided on this site are intended for use “as is,” without warranty of any kind. Under no circumstances shall Asserson be liable for any claims, losses or damages arising from errors, defects or limitations of the services provided. You assume full and sole responsibility for your use of these services. Asserson will be liable for no direct, indirect, financial or other damage resulting from your use and/or reliance on the information appearing on the site.
Dynamic Information Relating to Projects, Questions and Answers, etc.
Information provided on specific projects, questions and answers, links and all other information that is posted and updated on the site is intended as general information only. Up-to-date and precise information may be obtained via written request to Asserson. Specifications are updated frequently, and at any given time exact information should be sought directly from Asserson.
Asserson is the full and sole owner of the copyright and intellectual property rights pertaining to this website, including the site name, design, content, computer code, graphical files and any other material included in it. None of the aforementioned site components may be copied, disseminated, publicly presented or transmitted to a third party without advance authorization in writing from Asserson.
Copyright Protection of Photographic Images and Graphics
Copyright of all images is owned by their photographer. Asserson has use of these images, granted by the photographer. No use may be made of the images that appear on the site by any other party, including processing, retouching or any other graphical procedure without explicit authorization from Asserson or the images’ copyright holder.
Asserson may make changes to the site from time to time, including the site’s visual appearance, the nature, scope and availability of the services provided on the site, or any other aspect of these services. The changes may entail malfunctions and/or inconvenience, etc. Asserson will bear no liability for any claims or damages incurred due to the aforementioned changes and/or to any related malfunctions.
Asserson protects the confidentiality of its website users. The data and information provided by users, including personal or other information, will be used exclusively by Asserson and will not be disclosed to any other party without consent from the individual.
Use of this website is subject exclusively to English law. Exclusive jurisdiction for any issue relating to this agreement or to the website resides in the UK courts.
We want to give you the best possible service. However, if at any point as a client you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure at paragraph 21 of our Terms and Conditions. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ